Describes product features and benefits, demonstrates the use and handling of the product.
Educates clients on brands quality standards and specifications.
Advises customers on product ranges best suited to their needs, Answers customers queries to help them make a decision on the purchase.
Ensures customers, needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.
Maintains awareness of new product launches, promotional events and sales.
Achieves sales targets by using sales techniques, up-selling and cross selling.
Ensures promotions and pricing are accurate and in line with company standards and policies.
Computes sale prices and discounts as applicable; Maintains sales records.
Receives and processes cash, changes and credit payments and generates invoices and receipts.
Operates as a cashier and be consistently accurate in money handling *in case applicable*.
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Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development.
Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.