Makes sure that your company\'s computer software and hardware remains functional and accessible for all your employees. By creating IT support tickets and working to resolve them, Technicians reduce lost work time due to computer issues, increasing productivity and efficiency. The advice they provide can allow your team to fully utilize computer systems to maximize your company\'s return on investment in new technology.
Also
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
Demonstrated written communication skills to create useful support logs.
Analytical and problem-solving skills to troubleshoot and diagnose issues.
Time management skills to provide updates and fixes within a promised time frame.
Multitasking skills to assist multiple employees at once.