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13 July 2023

Receptionist Vacancy in Dubai

Front desk:

Greets and welcomes each and every visitor to the office.

Assess visit purpose for each visitor.

Screens each telephone call received and transfers it to the agent for further assistance / information.

Answers queries (face-to-face, on the telephone and perhaps by email).

Provides information or takes messages for staff.

Prompts visitors / customers to give their feedback at the time of departure through the customer feedback device located at the reception desk.

Ensures the reception desk is neat and clean at all times.

Displays leaflets and other literature at the reception desk whenever required.

Completes assigned tasks within given deadlines.

Maintains the attendance log book for staff.

Ensures high level of customer service.

Monitor office boy and office girl and supervise them.

Tele sales:

Contact potential or existing customers from the provided database to inform them about our services using Scripts.

Get listings and assign to agents as per their areas.

Answer questions about the company

Ask questions to understand customer requirements and close sales via phone.

Direct prospects to the field sales team when needed.

Enter and update customer information in the database.

Take and process orders in an accurate manner.

Go the extra mile to meet sales quota and facilitate sales.

Keep records of calls and sales and note useful information.

Requirements and skills:

Proven experience as a tele sales representative or other sales/customer service role.

Proven track record of successfully meeting sales quota preferably over the phone.

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

Ability to learn about products and services and describe/explain them to prospects.

Excellent communication and interpersonal skills.

Cool-tempered and able to handle rejection.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

High school diploma; BSc/BA will be a plus.

Email: EXPIRED

Phone: EXPIRED

Salary: 4 000 Dhs


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