Keep the needs of your company in mind. If you have a small IT support team or have many recent hires already on staff, you may wish to focus on candidates who have two or more years of IT Support experience. In other cases, someone with little to no experience who possesses the right skills and training may be able to succeed in an IT Support role. Individuals who worked for another company in the same industry may already be familiar with the software and applications that your employees use.