Directs and controls all subordinate Housekeeping Attendants to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
To lead and supervise the day-to-day operation of the department to ensure service standards are followed.
To handle Guest concerns and react quickly, logging and notifying the proper areas.
To actively participate in daily briefing, daily warm up and department meetings.
To ensure Room Attendants are informed daily about priorities in their section.
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
Investigates complaints regarding housekeeping service and equipment and takes corrective action.
Assigns areas for cleaning as per schedules and monitors the cleaning process.
Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.
Reports engineering failures and breakdowns and follows up on repair schedules.
Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order.
Oversees the condition of plants both within and outside the rooms and reports any problems to immediate supervisor.
Oversees the mini-bar operation ensuring bars are restocked in a timely and efficient manner.
Oversees the issuing, controlling and application of housekeeping cleaning chemicals.
To attend to any ad hoc guest requests ensuring that they are properly attended to.
To oversee the turndown process ensuring specially requested times are adhered to.
Executes departmental administration filling in forms and checklists as required on time.