Customer Experience Lab Representative Fresh Graduate

Duties and Responsibilities:

Support Tabby customers over chat and phone calls,

Participate in tool and technology testing and provide a feedback for development teams,

Support the development and implementation of customer service policies and procedures that align with company objectives,

Conduct customer feedback analysis to identify areas of improvements and optimization of customer experience,

Collaborate with cross-functional teams to ensure projects involving customer service operations and tech developments are executed successfully.

Qualifications and Requirements:

Post Graduation, preferably in math, business, marketing, finance.

Excellent analytical, communication, and problem-solving skills.

Good self-awareness, internal Locus of control, good soft-skills.

Understanding of data, analysis and reporting.

Ability to multitask, meet deadlines, and work in a fast-paced environment.

Ability to work effectively and build strong relationships with cross-functional teams.

What you can expect

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

A working environment that gives you autonomy and responsibility from day one.

You should be comfortable with the idea that the quality of your work will influence the shape of your career.

Participation in company\'s employee stock options program.

Health Insurance

Email: EXPIRED

Phone: EXPIRED

Salary: 4 000 Dhs

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