First impressions are everything! As a Telephone Operator, you are the initial voice that our guests hear when they call in. You are a key ambassador of our hotel in making the guests experience truly remarkable.
What Is In It For You
Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
Perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotels standards.
Process all incoming and outgoing calls accurately and courteously.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Offer information pertaining to available services and facilities of hotel, points of interests, and entertainment attractions.
Your experience And Skills Include
Minimum 1-2 years experience in a similar role within a reputable brand.
Strong interpersonal and problem solving abilities.
Fluency in English; additional languages are a plus.
Your Team And Working Environment
Dynamic working environment.
Defined development career path.
Friendly and supportive team.
Our Commitment To Diversity and Inclusion.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.