Customer Service Representative For Hotel in Dubai
Customer service for waiting area
Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Also
Responsibilities
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries.
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests.
Organize workflow to meet customer timeframes.
Direct requests and unresolved issues to the designated resource.
Manage customers accounts
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.