An opportunity has arisen for a Guest Service Executive to join the Front Office team. The main duties and responsibilities of this role:
Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
Take payment from guests on departure and close their bills correctly.
Be efficient in assisting guests throughout their stay with any requirements.
Sell rooms to walk-in guests at the maximum rate possible.
Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times.
Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
Update all information given by guests on the Registration Card on check-in into the system making sure that all required information has been provided.
Scan the passport of every guest on arrival and save the data correctly for the CID Report.
Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
Attend the daily handover briefing at the beginning of each shift.
Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Secondary Education
1 + Years front desk experience in a 5-star Hotel.
Fluency in written and spoken English
Knowledge of front office application.
Knowledge of basic Microsoft Office applications.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F and B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits.