Respond appropriately to all the customer telephone queries.
Make telephone calls to customers to inform them about special promotions or offers.
Maintain database of customers to initiate cross selling activities.
Communicate and coordinate with internal departments and follow up on customer interactions.
Maintain records of customer interactions and transactions.
Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
Handle customer complaints, warranty issues, after sales service etc.
Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time.
Ensure customer service standards of the customer service counter as per company\'s standards.
Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time.
Qualifications
At least 1 2 years of relevant work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.