Provide strong customer service for internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams Keeping asset and change management systems up to date at all times.
Enrolling and managing Windows and Mac OSX devices on Microsoft Intune.
Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.
Responsible for successful deployment and upgrades of hardware in the office.
Perform computer management and system administration activities.
Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA.
Support of the following Technology: Microsoft Office products, Windows 10, Mac OSX, desktops, laptops, multi-function printers, basic LAN/WAN connectivity.
Daily communication of service business line status.
Device management and control for handheld devices.
Updating and writing Knowledge Base entries when new solutions are established.
Raising awareness of regular repeat Incidents.
Raising Problem Records for investigation.
Working along side Senior management to implement new technologies.
Virus Protection and Updates
Security Patching for all end user devices.
Keeping all documentation and diagrams up to date and accurate.
Performing all daily checks consistently and resolving issues.
The Person
Warm, friendly and approachable demeanor striving for top rate customer satisfaction.
Excellent analytical and problem-solving skills with a want to find and understand the problem.
Excellent verbal and written communication skills.
Be able to suggest improvements to workflows.
Organized and calm under pressure
Be a self-starter Be the one pushing the boundaries.