Comprehensive knowledge of the Hotel, including all departments, services and outlets.
Provide a warm welcome to all guests on arrival.
Register guests in line with the established guest registration policy.
Take payment from guests on departure and close their bills accurately.
Be efficient in assisting guests throughout their stay with any requirements.
Sell rooms to walk-in guests at the maximum rate possible.
Ensure that the Front Stage/Guest Services Desk is manned at all times, as well as operationally prepared and stocked with all required items.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided.
File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly.
Attend the daily shift briefings and monthly communication meetings.
Identify and anticipate guests needs and assist in any possible way.
Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
Close the individual cashier audit at the end of each shift, ensuring that all details balance.
Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times.
Minimize rebates and ensure that they all have sufficient justification, back-up and signatures.
Perform any related duties and special projects as requested by Management.
Qualifications:
Minimum of 1 + years experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five-star hotel with more than 500 rooms.