Illustration of rep using headset. Text reads: Sample customer service duties: Answer incoming customer calls, Turn frustrated clients into repeat customers, Update customer service databases, Stay updated on product knowledge.
A Customer Service Representatives duty is to support customers. This main responsibility covers lots of duties, such as:
Providing introductory information to new customers.
Ensuring that customers are satisfied with products or services.
Following up with clients or customers to check that theyre still satisfied with any purchases.
Letting customers or clients know about additional products or services.
Determining the quickest, most effective ways to answer a clients or customers questions.
Escalating queries and concerns
Troubleshooting common issues with a product or service.
Working with a team of CSRs and other departments to find appropriate solutions.