As Team Leaders within Ticketing department you will be responsible for one or more areas which includes but may not be limited to Arrival (Ticketing), Aquaband Inventory and Sanitization, Resort Kiosk Booking Points, Lost Chambers, Aquaventure Guest Service Huts or Dolphin Bay/Sea Lion Point. Team Leaders will provide support to assigned subordinates ensuring adherence to the Atlantis Guest Service Philosophy, cash handling policies, knowledge of Marine and Waterpark products and services, and assist other areas as required.
Additionally, Ticketing Team Leaders will aid Assistant Managers and Managers with maintaining colleague engagement and motivation, ensure adherence to resort policies and contribute to achieving Key Performance Indicators as well as revenue goals.
About The You
To be successful in this role, you need to have previous experience leading a team and carrying out training in cash handling, transactions, payments along with upselling and reporting. Additionally, proficiency in the use of Microsoft Office, Opera, Galaxy and other admissions point of sale system (such as Omnico or other) is desired. We are looking for someone with strong written and spoken communication skills, who has good organizational skills, is good at problem solving and demonstrates strong sense of self-responsibility.