Manage travel arrangements as required for internal and external clients: Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. As per company travel policy for internal clients travelling in business trips.
Handles emails and telephone calls within the agreed service agreement.
Maintaining and updating the Sales Report in all services for both internal and external clients for Travel Billing Report purposes.
Accurately prepare shift handover and communicate and make a briefing to the next shift colleagues.
Process payment and forward all the related invoices to Finance Department and communicate if there is any discrepancy and disputes.
Ensuring all hotel, ground transportation proposal to materialized and zero lost bookings.
Maintaining commission and refund records for accounting purposes.
Escalation of customer complaint to Operations Manager.
Safekeeping Travel System credentials and database.
Maintaining and updating client instructions database and folders.
Maintaining and safekeeping of Trinetium and Clients passports and important documents.
Responsible for pre-flight and post-flight monitoring.
Report all technical issues of Golden Ring platform to Technical Support team.
Influence the decisions by providing feasible option to all operational units to enhance and improve performance in order to meet standards set.
Coordinate and collaborate with Technical Support, Commercial and Finance.
experience
He/she must have at least 2 years experience working in a travel environment.
Proven experience in well-known travel agency.
experience in Airline ticketing and hotel booking.
Qualifications
Degree in Travel (desirable).
Travel experience and knowledge of booking system, loyalty programs in travel industry.