Information Technology Support Specialist in Dubai
About the job
This position required a minimum 2 years of IT Desktop Support experience and candidate should be available in UAE.
About us.
Al Faradian Exchange is one of the leading financial service providers in the UAE, delivering value since 1971 through Adaptability, Service and Strength, With our diverse team members, representing over 31 nationalities in our 85 + strong network, spanning across all Emirates.
What you\'ll do in this role:
Responsible for enterprise level end user support and troubleshooting within the specified SLA.
Operating Systems and IT Hardware support and troubleshooting.
Level 1 support for In-house and third party applications.
Responsible for supporting corporate office and multiple business units in various locations in UAE.
Responsible for troubleshooting and fixing of branch/department network issues.
Responsible for ensuring the compliance of Surveillance systems of branches and other designated offices with the rules and specifications of ADMCC, SIRA and other surveillance related authorities.
Surveillance vendor coordination in maintaining and resolving issues.
Responsible for support in various IT projects as and when required.
Responsible for IT asset management in the designated regions. Tracking and maintaining the asset movements.
Product evaluations, level 1 procurement support.
What you\'ll bring:
Bachelors degree in IT or related field
Knowledge in enterprise-level IT support
Cisco / Microsoft / Other Network certifications.
Driving License id an added advantage
Proactive, self-motivated, detail-oriented and well-organized.
Excellent written and verbal communication skills.