Responsible to handle the offices front desk operations and perform basic work related to customer service, clerical work and mail management.
Also it is the first contact for all the guests and visitors via telephone, emails and in person.
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitors arrival; maintains security and telecommunications system.
Must exhibit a professional, customer service attitude whereby their performance should give a positive impression of the company to outside callers.
Greet visitors in a professional manner.
Liaise and support the internal departments, by providing accurate information departmental mandates.
Answer and direct incoming calls following proper phone procedures.
Responsible to send requested items by courier.
Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints (if any)
Compile, copy, sort and file records of office activities, business transactions, and other activities.
Operate office machines, such as photocopiers and scanners, and personal computers.
Maintain and update, mailing, logs and database systems, either manually or using a computer.
Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
Deliver messages and run errands.
Requirements:
Minimum 1 2 years professional experience as front desk.
Ability to work as part of a team
Excellent Customer Service Skills
Organised and Accurate
Adaptable to a multi-cultural environment.
Excellent Communication and interpersonal skills.
Ability to work independently and under pressure.
Strong administrative skills with software knowledge (Word, Power Point, Excel,)
Attention to detail.
Additional languages would be seen as an advantage.