As Telephone Operator, your main responsibilities will be as follows :
Receive each guest call in a professional and friendly manner.
Maintain effective communication with all related department to ensure smooth service delivery.
Handle every query in a polite and courteous manner and exceed guest expectations.
Ensure guests are greeted by name upon calling as Standards.
Maintain an up to date knowledge of the hotel and local services.
Maintain an awareness of guest profile through the PMS system.
Complete managements long distance call vouchers and record them on the traffic sheet.
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
What We Need From You
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
Previous experience in a similar role required. Customer service and excellent English communication skills, additional languages preferred. Strong ability to build and maintain relationships.