Customer Service Executive Vacancy in Dubai

Manage large amounts of incoming phone calls and social media messages.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information to the customers.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Take the extra mile to engage customers

Generate sales leads

Required Skills:

Proven customer support experience or experience as a Client Service Representative.

Strong phone contact handling skills and active listening.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Having a customer service experience is a plus.

Email: EXPIRED

Phone: EXPIRED

Salary: 3 000 Dhs

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