As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore,
Are responsible for performing the following tasks to the highest standards:
Guest Service Agents serving are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry.
Positive attitude and good communication skills.
Commitment to delivering a high level of customer service.
Excellent grooming standards
Calm, efficient, and organized with great attention to detail.
Ability to multi-task while maintaining a positive attitude when working with a Guest.
Professional manner with an emphasis on hospitality and guest service.
Ability to work on your own and as part of a team.
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.