A Hostess is responsible for seating guests and managing table set-ups to deliver an excellent Guest and Team Member experience while working to achieve departmental targets.
What will I be doing?
Welcome guests in a polite and friendly manner.
Coordinate seating for customers
Up-sell with latest departmental incentives.
Manage table set-ups
Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events.
Follow cash handling procedures
Manage guest queries in a timely and efficient manner.
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with hotel security, fire regulations and all health and safety legislation.
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships.
Requirements and skills:
Positive attitude
Good communication skills
Commitment to delivering high levels of customer service.
Excellent grooming standards
Flexibility to respond to a range of different work situations.
Ability to work on your own or in teams
Previous Food and Beverage and/or industry experience.