Register and room all guest arrivals according to established procedures.
Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system.
Maintain cashier float and ensure accurate daily report of all money received.
Cash hotel guests personal and Travelers checks and assist with currency exchange.
Keep abreast of all modifications to accounting policies and procedures.
Attend to guests request of using the service of safety box at all times.
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs.
Attend to guests complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist.
Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Sofitel property.
Ensure that the guests depart the hotel with a positive impression of hotel service.
Perform the audit balances and prepare all reports for audit in an orderly fashion.
When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals.
Requirements
Strong written and verbal communication skill in English.
Able to develop rapport with and gain support from Colleagues and Management staff.
Ability to work cohesively with co-workers as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to promote positive relations with all guests and patrons.
Able to exercise good judgment with difficult guests.
Understanding and ability to work in a multi-cultural environment. Interested applicants should sent their cv directly to our Hr Manger : EXPIRED