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31 March 2023
Call Center Executive Vacancy in Dubai
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication Scripts when handling different topics.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Requirements and skills
Previous experience in a customer support role.
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening.
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Salary:
5 000 Dhs
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