A Housekeeping Supervisor is responsible for overseeing the cleaning and maintenance of a facility or establishment, such as hotels, hospitals, schools, or offices. They supervise a team of housekeeping staff, ensuring that cleaning tasks are completed efficiently and to a high standard.
The job description of a Housekeeping Supervisor may include the following duties and responsibilities:
Supervising and directing housekeeping staff in their daily tasks, including cleaning, vacuuming, dusting, and mopping.
Planning and scheduling cleaning tasks to ensure that they are completed in a timely and efficient manner.
Conducting regular inspections of rooms, common areas, and other facilities to ensure that they are clean and well-maintained.
Ensuring that all cleaning equipment and supplies are in good working condition and ordering new supplies as needed.
Training new housekeeping staff and providing ongoing training to existing staff to ensure that they are up-to-date with cleaning techniques and procedures.
Developing and implementing cleaning procedures and policies to ensure that cleaning tasks are completed to a high standard and in compliance with health and safety regulations.
Maintaining accurate records of cleaning tasks, supplies, and equipment.
Responding to customer complaints and requests for housekeeping services.
Conducting performance evaluations of housekeeping staff and providing feedback on their work.
Coordinating with other departments, such as maintenance and front desk, to ensure that cleaning tasks are completed efficiently and effectively.
The Housekeeping Supervisor must have strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. They should also have a good eye for detail and be able to identify areas that require additional cleaning or maintenance. A high school diploma or equivalent is typically required for this position, along with prior experience in housekeeping or a related field. Some employers may also require certification in housekeeping or hospitality management.