Customer Support Specialist Korean Spanish Speaking

The primary responsibilities include:

Handle high amounts of live chat, tickets and incoming emails.

Identify and evaluate customers needs to deliver satisfaction.

Provide accurate, valid and comprehensive information.

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.

Follow communication procedures, guidelines, and policies.

Go the extra mile to engage customers.

Craft messaging to assist with unique client inquiries.

Review and approve transactions for different business units as necessary.

Track product requests and partner with product team(s) to ensure successful implementation.

Be an advocate for the crypto industry and an educator to new clients.

Coordinate and handle customer complaint issues, and retain regular customers.

Solve customer complaint issues, and create and document report analysis.

Optimize customer complaint processes and improve service quality.

Handle unpredictable emergencies in an efficient and timely manner.

Required Skills and experience:

A Bachelors Degree.

Must have +2 years of work experience in a similar position.

Effective communication skills both in Korean and English.

Strong interpersonal abilities.

Time management skills and listening and responsive to customer expectations.

Ability to work in a team environment with little supervision.

Serenity in challenging situations: self-control, tolerance, resilience.

Accountability/ Integrity, honesty and ethics in all dealings.

Attention to details and continuous improvement mindset.

Understanding customer data and software.

Customer requirements Maintenance.

Customer database and Customer requirement Maintenance.

Required Competencies:

Excellent communication skills with mandatory English language;

Strategic management;

The ability to maintain calm under pressure.

Concern for order, accuracy, and quality;

Initiative;

Skills of teamwork;

Responsiveness;

Punctuality.

Email: EXPIRED

Phone: EXPIRED

Salary: 7 000 Dhs

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