The field service coordinator organizes the activities of our service technicians that are working on site. As a field service coordinator, your job duties include dispatching personnel to the customers job site, communicating with clients, and providing guidance to the field service techs.
Job Duties
Maintaining records of customer interactions, including notes on services performed and follow-up calls made to ensure satisfaction with results.
Coordinating with Customers to schedule maintenance or repair requests.
Coordinating with Field Technicians to schedule maintenance or repair requests.
Schedule and manage preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day;
Assist Field Service team to meet published baseline measurements and KPIs;
Following up with clients after service has been provided to ensure satisfaction with the service provided.
Preparing Quotes according to the needs of client companies.
Ensuring service-related information is correctly entered in the database.
Providing required Spare parts to technicians.
Accurately maintain, keep and file all service-related documentation.
Create and maintain accurate documentation of all processes within their job duties;
Coordinating with clients to determine service requirements and scheduling appointments.
Other related duties as required by Management;
Requirements:
Proficient in Microsoft Office Suite;
Strong organizational skills;
Account Management/Administration experience.
Computer literate (Microsoft packages)
Flexible and willing to work as part of a team.
Good verbal and written communication skills.
Self-starter with a pro-active, can-do approach.
Results orientated
Desirable:
Experienced Tally user
Relevant experience in Account Management within a field service environmen.