Communicate/ Respond to customer inquiries/messages received by telephone or email daily.
Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.
To ensure regular updates with the Sales Team for the list of credit blocked orders and pending price upload.
To support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc.
Liaise with Logistics for delivery planning. (confirmed and insertion orders)
To ensure timely update of VAT records and documentation related to Direct Market, Local Marine and Dubai Export customers.
Plan, organize and coordinate export shipments for the assigned territories for timely loading and shipments.
Coordinate with internal departments e.g, Logistics, Accounts, Technical and Marketing departments for customers requirements.
Liaise with banks, shipping agents, inspectors, and customer nominated transporters.
Non Blendable orders to proactively update the customers the ETA and Tentative Delivery date.
Willing to take additional tasks during the absence of a team member.
Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates)
Ensure the SOPs for customers within the customer service department are standardized and updated.
Job accountabilities
Handle face-to-face enquiries from customers.
Ensure that the company satisfies its customers needs.
Building a good relationship with customers through effective communication.
Ensure adherence to compliance processes and guidelines specific to the positions roles and responsibilities.
Ensure shipments and requirements of customers are met and complied with to achieve sales volume targets.
Strict adherence and compliance towards Group HSE Charter and MAESTRO requirement and affiliates HSEQ Policy, Procedures and specific rules and regulations applicable to the area of activity at all times.
Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities.
Take active role (where required) in wider cross-organizational activities/projects.