We are currently looking for Telephone Operator in one of our properties. Send us your updated CV with recent photo. Only shortlisted candidates will be contacted by Human Resources.
Achieve positive outcomes from Guest queries in a timely and efficient manner.
Accept and deliver all messages correctly and promptly for both Guests and management.
Ensure all wake up calls take place at the correct time.
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate.
Handle emergency calls immediately and relay comprehensive and accurate information, as required.
Demonstrate a high level of customer service at all times.
Comply with hotel security, fire regulations and all health and safety legislation.
Attend appropriate training courses, when required.
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.