Call Center Agent Vacancy in Dubai

Description

Hiring a Call center agent for Abu Dhabi.

Key Responsibilities:

Deliver the best customer service by attending and resolving queries / issues.

Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.

Analyze the various parts of a problem properly and develop logical solutions.

Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.

Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.

Follow up on registered cases / queries when necessary.

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