Receive the daily assignment sheet from the Housekeeping office.
Take note all guest request and instructions which is provided by the HK Supervisor.
Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work.
Check and make note of all the rooms with Make Up sign.
Check and make note of all the room with Do Not Disturb (DND) sign before the end of the shift.
Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous.
At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for smooth running of the operations.
Report to the HK Supervisor in case Guest valuables are exposed.
Acknowledge guests immediately, establish eye contact and greet them in a friendly manner. Leave everything when recognising a guest.
Clean the room thoroughly as per hotel standards.
Be responsible for public areas whenever assigned by the HK Supervisor or Executive Housekeeper.
Participate in regular meetings and briefings as scheduled.
Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
Participate in any scheduled training and development programs that may improve personal or departmental standards.
Report to duty punctually wearing the correct uniform and nametag.
Maintain a high standard of personal appearance and hygiene.