Call Center Agent Vacancy in Dubai

Call center agent

Job description

Answer calls and respond to emails

Handle patients inquiries both over the phone and by email.

Research required information using available resources.

Manage and resolve customer complaints

Provide customers with service information.

Enter new customer information into system.

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to standard operating procedures.

Complete call logs

Produce call reports

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