Telephone Operator Vacancy in Dubai

Key roles and responsibilities

Process all incoming and outgoing calls accurately and courteously.

Ensure smooth internal telecommunication as per Raffles Standards.

Accurately record and control wake-up calls.

Assist guests with international calls and directory queries.

Call guests by name whenever possible

Page staff member when requested

Abide by principles of guest privacy

Handle guests requests promptly and report complaints to the Telephone Supervisor.

Bill call costs

Aware of local telephone listings and frequently dialed numbers.

Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.

Advise defects on switchboard equipment to Supervisor.

Maintain a clean work environment

Maintain detailed knowledge of the Hotels fire, life and safety system.

Adhere to OH and S policies and procedures.

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