Call Center Agent Vacancy in Dubai

Job Description

Call Centre Agent urgently required.

Job Responsibilities and Duties:

Answer incoming calls and respond to customers emails.

Management and resolve customer complaints.

Sell products and place customer orders in the computer system.

Identify and escalate issues to supervisors.

Provide product and service information to customers.

Research required information using available resources.

Research, identify, and resolve customer complaints using applicable software.

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures.

Recognize, document, and alert the management team of trends in customer calls.

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Apply here:

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Call Center Agent Vacancy in Dubai

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