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26 January 2022
Call Center Agent Vacancy in Dubai
Job Description
Call Centre Agent urgently required.
Job Responsibilities and Duties:
Answer incoming calls and respond to customers emails.
Management and resolve customer complaints.
Sell products and place customer orders in the computer system.
Identify and escalate issues to supervisors.
Provide product and service information to customers.
Research required information using available resources.
Research, identify, and resolve customer complaints using applicable software.
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Apply here:
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