Customer Service Executive Cum Data Entry Operator

Urgently hiring

Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media.

Responsible for plotting appointments for routes daily and coordinates timely fulfillment of home care services.

Always maintains a positive and constructive attitude.

Ensures to adhere to and implement all company policies and procedures.

Responsible for maintaining and updating customer information as needed.

Attempts to resolve and de-escalate any issues in a calm manner.

Ensures to escalate calls or challenges to supervisor when necessary and appropriate.

Responds to requests for assistance and/or possible processing of payments and invoices in a timely manner.

Responsible for tracking call-related information for auditing and reporting purposes.

Ensures to provide feedback reports on call issues related to customer issues.

Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls.

Appropriately schedules customer appointments and follow-up.

You have a keen attention to detail.

Minimum typing speed of 25 W.P.M. With 95% accuracy.

Maintains database by entering new and updated customer and account information.

Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

Contributes to team effort by accomplishing related results as needed.

Respond to queries for information and access relevant files.

Comply with data integrity and security policies.

Call;

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