Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Follow communication Scripts when handling different topics.
Function as an intermediary between the client, the Operations team and the end user in order to co-ordinate the satisfactory fulfillment of the customer (viz. End user) request by the company providing a first level response.