Responsible for greeting customers, processing rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with drivers for customer pick-ups.
Key Responsibilities:
Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options.
Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
Complete, review and submit various reports to supervisor.
Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe.
Enter and maintain information in location logs.
Maintain cleanliness of the rental office area and perform associated custodial duties.
Complete Car exchange requests in Computer system or manually prior releasing the replacement vehicle.
Perform related responsibilities as assigned or required.