The receptionist will perform various functions, including answering a multi-line telephone system and receiving visitors, customers, and prospects in a timely, pleasant, and professional manner, as well as providing information and support to other departments as required.
The major tasks, duties, and responsibilities are as follows.
Guarantee all checks in accordance with company policy.
Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner.
Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution.
Ensure all company safety policies and procedures are strictly followed.
Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything additional.
Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies)
Provide customers with accurate change and issue receipts to them.
Maintain confidentiality of customer and company information at all times.
Attend to customers with a clear, friendly voice along with a professional demeanor.
Maintain and keep customer areas tidy
Responsible for stocking fresh complimentary snacks and beverages for customers.