Sales associates work with customers to find what they want and ensure a smooth sales process transactions. They often help the customer with returns, refunds, and resolve common complaints.
Key Accountabilities:
Process
Ensure merchandise are requested daily and is received in correct quantity from the warehouse and other shops. Inform supervisor on short / excess received.
Acknowledging the correct / short receipt / dispatch of merchandise in the section.
Ensuring Merchandise is correctly tagged and bar-coded.
Assisting management in identifying potential shop lifters.
Ensuring garments are security tagged and place of tagging.
Consistent supervision of such categories / being alert / not leaving unattended.
Contributing ideas to control pilfer ages and reporting to shop manager any unusual/suspicious activity in Retail.
People and customers.
Available for the customer at all times
Establishing eye contact and greeting the customer.
Determine customer needs and assist customer in purchase decision.
Mentioning new arrivals / styles to customer and make add-on sales.
Guiding customer to alternative products in the absence of the product requested by customer.