Customer Service Assistant Vacancy in Dubai

The company needs a Customer Service Representative to provide support to the sales team and assist online and walk-in customers.

The ideal candidate must have at least 1-year experience on the same field.

Roles and Responsibilities, but not limited to:

To provide front desk support and administrative support to the organization.

Handles incoming calls or inquiries from prospective customers or clients.

Work as part of the sales team to drive positive company sales results.

To manage the day to day requirements of the company which includes general clerical.

Prioritize and process customer orders and requests submitted by telephone, email, live chat, or instant message.

Maintain thorough and accurate customer service records.

Communicate with customers about their orders, including any delays or changes in delivery.

Follow-up with callers on the complaint and/or question resolution status.

Pack and process orders

Coordinate office activities and operations to secure efficiency and compliance with company policies.

Perform other job-related duties requested by the management.

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