Customer Service Executive Vacancy in Dubai

Responsible for plotting appointments for routes daily and coordinates timely fulfillment of home care services.

Always maintains a positive and constructive attitude.

Ensures to adhere to and implement all company policies and procedures.

Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media.

Responsible for maintaining and updating customer information as needed.

Attempts to resolve and de-escalate any issues in a calm manner.

Ensures to escalate calls or challenges to supervisor when necessary and appropriate.

Responds to requests for assistance and/or possible processing of payments and invoices in a timely manner.

Responsible for tracking call-related information for auditing and reporting purposes.

Ensures to provide feedback reports on call issues related to customer issues.

Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls.

Appropriately schedules customer appointments and follow-up.

Data entry of customer details to ensure smooth work flow process.

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