We are hiring for Restaurant Hostess/Host and waiter/waitress.
Job Role:
Must fully comply and abide by the Standard Operating Procedures (SOPs) of the company.
Follow proper payroll procedures such as swiping in and out for meal breaks.
Offer guests of the enjoyable, expertly served beverage/dining experience conforming to standards of excellence for quality, professionalism and friendliness.
Anticipate and service guest requirements before requests are necessary.
Greet each guest promptly, courteously, graciously with eye contact, a smile and a good posture.
Recognize regular guests and greet them by their name.
Use guest names for all guests as guest name becomes known.
Keep the working area clean and tidy at all times.
Respond properly in any hotel emergency or safety situation.
Be familiar with the menu item list and beverages.
Assign and Escort customers to their respective tables.
Complete opening and closing side work as assigned and have all tables set according to standard.
Present menus and explanations for all menu items as well as specials of the day.
Present children menus, and offer crayons and coloring book when appropriate, and describe specials.
Ascertain a guests satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed.
Handle a guest walk-out by completion of check with managers assistance.
Report any incident immediately, no matter how minor, to a manager.
Answer telephones according to the standards and take reservations or provide information.