Required Customer Service Executive for a Maintenance company. With a Minimum of 3-4 years of professional experience in Maintenance (or) facility management (or) Real Estate / similar industry with below roles and responsibilities:
Ability to handle Maintenance staff schedules.
Knows how to use CRM systems and practices.
Knowledge about maintenance works (Electrical, Plumbing, Carpentry, and Painting) to guide client and staff accordingly.
Support technical and M and E staff in effective and technically appropriate project planning, strategy development, and implementation against agreed work plans, ensuring projects represent effective strategies and innovative approaches based on evidence.
Prepares quotations and contracts to clients for new projects, AMC, and renewals.
Prepares closing notices for end projects.
Provide first level contact and convey resolutions to customer issues.
Resolve customer complaints via phone, email, or social media.
Follow up with customers, provide feedback and see problems through to resolution.
Update customer data and produce activity reports.
Manage large amounts of incoming calls
Utilize excellent customer service skills and exceed customers expectations.
Attracts potential customers by answering the service questions; suggesting information about other services.
Build sustainable relationships of trust through open and interactive communication.
Advise on company information
Inform customers of deals and promotions
Excellent communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.