We are looking for Call Center Representative is responsible for responding to incoming calls from new and existing customers addressing their queries and concerns, providing information and its services. Troubleshooting problems and handling complaints will also be a key part of your duty.
Duties and responsibilities
Assist customers with all queries for products and resolve all billing uses and provide information on all product usage.
Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call centre Scripts when handling different topics.
Monitor all calls and deal efficiently with all upset customers and angry callers and monitor the behavior of the same.
Administer all issues and recommend efficiently resolution within the required time frame.
Maintain knowledge on updated fleet and company policy to provide assistance to all customers and maintain the confidentiality of all information according to data privacy requirements.