This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
Essential Functions/Core Responsibilities.
Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
Identify and maximize selling and cross-selling opportunities.
Identify customer problems and offer appropriate solutions.
Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
Participate in Outbound calling programs and other projects and activities when required.
Handling projects and tasks whenever required and asked by the management.
Perform customer transactions accurately and in an efficient manner.
Required Education, Skills and Qualifications.
1-4 Years customer service experience in banking, financial, insurance or healthcare sector, preferably telephonic.
A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
Good communication and interpersonal skills.
Competent use of PC, must be good at MS Excel formulas.
Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelors degree.
Cheerful personality, always with a smile.
Empathetic, patient and courteous in approach.
Pleasant telephone etiquette and someone who loves to speak over the phone.
Presentable with a positive, proactive and professional approach.
Tolerance for repetitive work in a fast-paced, high production work environment.
Results driven, enthusiastic, attention to detail and dependable someone who is eagerly looking to learn the tricks of the trade for their future.
Open to work 8 hours a day, 6 days a week (On Holidays / Friday and Saturdays) / in all shifts, as per department requirements and overtime (as necessary) and be ready to be molded for a suitable role internally, as time progresses.