The ideal candidate must have an experience in call center industry for at least 2 years , should be multi tasking and promote at all times the brand image and possess the following additional competencies:
Answering phones from customers professionally and responding to customer inquiries and complaints.
Handling and resolving customer complaints.
Providing complete information.
Following up complicated customer calls where required as well as daily leads.
Completing call notes and call reports on daily basis.
Ability to work with others in a close manner.
Good multi-tasking skills.
Good oral and written communications in English.
Flexible in work timings
Excellent in convincing customers over the phone.
Computer Literacy (MS Word / Excel / Outlook)
Technical expert in related computer / applications.