Ux Designer Us Supermarket Retailer Chain Years T982
The UX Designer will be responsible for designing customer-centric experiences that span across digital and physical touchpoints. This individual will be responsible for leveraging design thinking and diverse research methods to uncover pain points to solve and opportunities to unlock. The output of this work will be rich, data-centered user experiences, actionable journey maps, personas, experience flows, and hero concepts. This individual will strive to learn and understand customer need, behaviors, and emotions to inform experiences, interactions, and platforms. This UX Designer role will be focused on supporting the buildout of Giant Eagle’s experience practice with accountability to multiple concurrent medium to large projects. The research + design outputs that the UX Designer produces will be used to both prioritize areas of opportunity within existing experiences and inform how future experiences are architected and implemented. This role requires equal parts analysis, curiosity, and creativity.
Primary Job Responsibilities
· Architect experiences based on customer and business requirements that come to life through detailed wireframes, mockups, and flows that can be executed against by marketing and product teams.
· Create, document, and evangelize design standards and principles across teams to drive customer understanding and empathy.
· Communicate research findings and design intent into detailed customer journey maps and experience flows that inform enhancements to both in-store and digital experiences.
· Present and communicate research and analysis clearly and effectively across various organizations in engaging and useful formats.
· Collaborate with other designers, content strategist, developers and other key partners to understand, balance, and prioritize key UI/UX challenges and requirements.
· Leverage qualitative and quantitative data to develop beyond the obvious customer and experience insights on bottlenecks and enablers to delivering great User Experiences that drive customer behavior.
· Design omni-channel experiences for designated projects, and work streams ensuring the delivered experiences result in an extremely simple, intuitive, engaging, utility driven omni-channel user experience that exceeds our customers’ expectations.
· Work across technical and non-technical teams to ensure initiative requirements meet experience imperatives; serve as a resource to those teams as they work through customers flows and experience designs.
· Advocate for customers and framing problems and solutions from a human-centered perspective.
Necessary Skills:
· Strong background in Human Centered Design and Interaction.
· Boundless curiosity met with a deep sense of customer empathy.
· Background in qualitative and quantitate user research.
· Team oriented, collaborative, and cooperative with a strong work ethic.
· Familiarity with leading UX frameworks and software.
· Ability to lead ideation and design sessions with business and technology partners.
· Excellent communication and presentation skills, both written and verbal.
experience Required
3 + Years of Design / Research experience.
Bachelor’s degree (preferable in HCI)
Manager, User experience Design and Research.