We are looking to hire a dynamic, energetic, and resourceful Customer Service Associate for one of our retail branches and applicants should possess a minimum of 2 years of book retail sales experience in the GCC market. Candidates should be able to knowledgeably and enthusiastically converse about books and to confidently sell, promote and market other products in the shop.
Responsibilities and Duties
To enthusiastically greet, welcome, and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all retail shops.
To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company\'s customer service regulations.
To develop rapport and good working relationship with customers, suppliers and.
To ensure adherence to shop policies, Human Resources regulations among all other company policies and procedures.
To receive goods, checking against documentation, updating databases, and acting appropriately on discrepancies.
To store stocks safely and orderly, distribute them manually between stockholding areas and assiduously maintain stock records (written and computer-based ones) as necessary.
To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.
To monitor and ensure stock replenishment from both the Ware Houses depending on Sales and Stock.
To perform merchandising and maintaining that the designated department is well stocked and immaculately tidy at all times.
To prepare that the Till is ready before the shop opening.
To ensure that the store is clean, organized, and presentable for business operations at all times.
To attend to problematic situations and to communicate concerns with Managers for their intervention.
To merchandise and setting up a display of items in line with company regulations.
To administer the Bookshop operation at author signings and other marketing events.
To coordinate and promote the Marketing events for the company.
To protect Company assets, liabilities and report for any damages to the Line Manager.
To undertake customer orders correspondences from telephone, email, and at Customer Service Tills. Fulfilling Special Customer Orders with high importance and forwarding of Customer Order Reports to the relevant departments and personnel.
To familiarize, develop, improve, and update his/her self Book Awards, Bestsellers, and all other relevant product knowledge.