17 March 2021

Sr Product Manager Esm Scrum Multinational Fortune 100 Leading Company 12 16 Years

About the Role:
As an ESM Senior Product Manager, you will work within the Product Management and Agile Delivery group within the ESM department. ESM is responsible for many areas that fall within the larger Service Management umbrella:
- IT Service Management
- Operations Management
- Business Management
- Asset and Configuration Management
- Governance, Risk and compliance
- Procurement
- Human Resources Service Delivery
- Platform User experience
Understanding our customers and the capabilities that we provide to them is a key part of this role. Building and managing customer relationships allows us to understand their business and deliver value to them.
Responsibilities:
- Product Manager
- Capability Owner
- Story Owner
- Knowledge Article Owner
- Incident Ticket Owner
- Request Ticket Owner
The responsibilities for each of these roles are outlined below.
Product manager
- Understand your stakeholder's business and priorities while fostering collaborative engagement, sharing relevant information, and ensuring that their feedback is welcome and acted upon.
- Advocate for our capabilities and their value to our stakeholders.
- Map business needs to our capabilities to identify opportunities and gaps.
- Drive and monitor stakeholder adoption and satisfaction.
- Conduct quarterly business reviews with stakeholders.
- Provide input and potential improvements to the Product Owner based on your stakeholder's business needs and operational usage.
- Understand capabilities and capability roadmaps in order to provide information to stakeholders and inform their requirements.
- Create and maintain a stakeholder roadmap for the next 1-4 quarters.
- Manage the story backlog for your stakeholder requirements.
- Work with the Capability owners to ensure that the necessary documentation and training are provided to stakeholders.
- Manage the queue of incoming incident and requests assigned to the Product Management group.
- Act as the story owner for stakeholder requirements.
- Identify, escalate and remove roadblocks, triage defects, and provide clarity for customers on issues where appropriate.
- Address stakeholder issues, including removing roadblocks and triaging defects.
Capability Owner:
- Responsible for the overall capability, apart from any specific stakeholder group.
- Drive capability alignment to industry best practices as well as overall simplification and automation.
- Ensure that the capability meets business needs and provides effective and efficient operations.
- Ensure that we have a complete, cohesive, scalable and supportable solution.
- Define and establish appropriate policies, standards and guidelines.
- Create and maintain a capability roadmap for the next 1-4 quarters.
- Create and maintain training materials and delivery methods.
- Create a maintain a prioritized backlog of ESM-driven stories to support the capability.
- Identify and pursue opportunities for continuous improvement with a focus on maturing the solutioning, improving efficiency and effectiveness as well as automation.
- Act as the KBA owner for all documentation to support the capability.
- Act as the story owner for ESM-driven stories to support the capability.
- Review and provide feedback on proposed enhancements and solutions.
- Review and provide feedback on defect solutions.
Story Owner:
- Align updates and solutions with the capability owner.
- Provide accurate and complete stakeholder requirements, including business justification, use cases, priority and acceptance criteria.
- Manage stakeholder communications
- Work with Engineering on story requirements and solutions, highlighting risks and impacts on solution options.
- Present story at Sprint planning and/or submitting into a kanban process.
- Perform and/or coordinate unit, functional and user acceptance testing, product demos, and production validation.
- Provide story information for release notes.
Knowledge Article Owner:
- Ensure that the KBA meets the language and style guidelines.
- Create additional KBAs as needed, while avoiding duplication within the knowledge base.
- Ensure that all KBAs are accurate and complete, keeping KBAs as concise and modular.
- Act as the subject matter expert for the KBA, including responding to feedback.
- Perform regular reviews of the KBA and retire the KBA when it is no longer relevant.
Incident ticket owner
- Resolve incidents according to the defined service level agreements.
- Perform analysis of the issue to determine what is happening and resolution options.
- Recommend workarounds, when applicable
- Engage the right groups to help resolve the incident; create incident tasks to track work to be done by others.
- Ensure everyone assigned to tasks on the incident are working to resolve the incident.
- Ensure the information in the incident ticket is current, accurate and complete.
- Keep the customer informed on the progress of their incident.
- Escalate critical incidents as appropriate.
Request Ticket Owner:
- Review request tasks assigned to your group and assign to individuals for fulfillment.
- Complete the work associated with the task in a timely manner.
- Ensure the information in the request is current, accurate and complete.
What We re Looking For:
- Bachelor s Degree in related field and minimum 2 years of relevant business experience.
- In-depth understanding of the Agile principles and methodologies (such as Scrum, Kanban, LEAN) and how they re applied in workplace culture; related certifications are a plus.
- Hands-on experience working with Agile teams as a product manager, owner or related role.
- Knowledge and experience of Service Management and ITIL principles, methodologies and tools; related certifications are a plus.
- Strong process and project management knowledge and experience.
- Able to solve complex problems and take a new perspective on existing solutions.
- Critical thinker with proven track record of effectively leading execution and value through highly matrixed teams.
- A completer-finisher taking accountability for ideas from inception to delivery, including robust metrics to confirm success.
- Must be able to operate in a transforming, fast-paced, complex, high-visibility environment with multiple competing priorities.
- Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk.
- Strong skills in building positive relationships with internal and external customers, with a strong commitment to customer service and teamwork.
- Must excel working in team-oriented roles that rely on ability to collaborate with others.
- Self-directed and comfortable working in ambiguous environments.
- Strong information seeking skills and drive to make things happen and get results.
- Must be results oriented and make constant progress towards goals.
- Ability to work independently while making sure that you have alignment on direction.
- Must be able to understand business issues, find creative ways to solve problems, and make sound decisions that benefit Nike.
- Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
- Hands-on creation of key artifacts including use cases, user stories and user acceptance criteria.
- Ability to see the big picture and implications while still being detail-oriented.
- Exceptional written, verbal, and interpersonal communication skills and the ability to interact professionally with a diverse group of stakeholders, developers and subject matter experts.
- Ability to elicit information, actively listen, dialogue freely, verbalize ideas effectively, negotiate tense situations successfully, and manage and resolve conflict.
- Proven presentation and facilitation skills.

Email: EXPIRED



REPORT
Jobs
goto: Management jobs