Responsible in educating customers on drinks menu, making recommendations based on customers preferences, up-selling special items and taking orders.
Welcoming and greeting customers in the coffee shop and efficiently determining their needs and interests.
Attracting new customers and generating additional revenue; characterizing new and expanded products and services.
Sanitizing or cleaning utensils, work areas and equipment.
Serving prepared foods such as cakes, muffins, croissants, sandwiches, salad, etc.
Maintaining equipment from time to time by closely following operating guidelines, replenishing supplies, troubleshooting breakdowns, calling for checkup and repairs and performing preventative maintenance.
Ensuring a healthy and safe environment and a friendly atmosphere by following sanitation regulations and organization standards.
Labeling, wrapping or dating food products for sale.
Taking customer orders and conveying them to other employees for preparation.
Taking out the garbage.
Listening to customer complaints and queries and addressing their concerns in an efficient yet friendly manner, and reporting to the manager on duty without delay.
Maintaining a prompt and friendly customer service.
Reporting potential safety hazards to the manager on duty without delay.
Qualification and Skills
Willingness to work in morning and evening shift.
Excellent listening and verbal communication skills.
Detail-oriented and well-organized.
Confident yet friendly personality.
Maintains a professional attitude and company morale.