*Answering phones from customers professionally and responding to.
Customer inquiries and complaints.
*Handling and resolving customer complaints regarding our service.
Problems.
*Providing customers with the organization’s services information.
*Identifying, escalating priority issues and reporting to the high-level.
Management.
*Following up complicated customer calls where required.
*Completing call notes and call reports as necessary.
*Recording details of comments, inquiries, complaints, and actions.
Taken.
*Managing administration, communicating and coordinating with.
Internal departments.